Terms of service

Our store

These terms apply to purchases from and use of Vesperglint Puzzles at https://yzbyk1-0q.myshopify.com. Contact: jollylist+vesperglint@mail.grokbot.com. Shopify provides the commerce platform; your puzzle purchase is with Vesperglint Puzzles, not Shopify or our print partner. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded.

Ordering and personalization

You must be an adult able to enter a purchase contract under applicable law, or use the store under appropriate adult supervision with purchases made by that adult. Provide accurate order, payment and delivery details and use only a payment method you are authorized to use.

Our launch products are 252-piece and 500-piece personalized celestial puzzles. You choose the landscape, names and date and review the personalization preview before purchase. Check spelling, date formatting, placement and piece count carefully. Photo uploads and location-specific sky calculations are not part of this collection. Decorative stars and constellations do not reproduce the sky at any historical date or location.

You are responsible for permission to use the names and other content you submit. You give us and our service providers a limited permission to process and reproduce that content only as needed to preview, produce, fulfill and support your order and maintain necessary records. This does not give us a right to use your personalized names/date in public advertising without separate permission. We may decline unlawful, infringing or abusive content and will address any payment collected for a declined order appropriately.

Prices, payment and availability

Prices are in US dollars. At launch, 252 pieces costs $49.99 and 500 pieces costs $74.99, including standard shipping to eligible contiguous-US addresses. Applicable taxes are additional and shown at checkout. We currently accept delivery orders only for the contiguous 48 United States. See our Shipping policy for destination restrictions.

Availability and prices may change for future orders. Checkout displays the amount due before you submit payment. We may contact you if an order cannot be fulfilled or contains a material pricing or product-information error. We will not impose an increased price without your agreement; if we cancel a paid order, we refund the payment appropriately. We may decline suspected fraud or otherwise unlawful transactions.

Production, shipping and changes

Products are personalized and printed after ordering through Printify’s print partner Imagine Your Photos. Production is separate from shipping and may vary. Standard transit is estimated at 6–10 business days after production and dispatch; arrival dates are not guaranteed. Read our Shipping policy.

Contact us promptly if you need to correct or cancel an order. We will check whether production can be stopped or changed; we cannot guarantee changes after production begins. Mandatory cancellation rights are unaffected.

Problems, returns and refunds

Our Refund policy forms part of these terms. Personalized items produced as approved are not returnable for change of mind, incorrect piece-count choice or customer-entered personalization mistakes, subject to applicable rights. Damaged, defective or incorrect goods receive an appropriate remedy at no cost. Contact us within 30 calendar days of delivery with order details and clear photos; that request does not shorten mandatory legal rights. Approved refunds are issued to the original payment method within 10 business days of approval; bank posting may take additional time. Our responsibilities to you do not depend on our supplier reimbursing us.

Product presentation

Screen settings and the printing process can cause reasonable color or appearance differences. Such variation does not excuse a materially incorrect, defective or misdescribed product. Product previews illustrate personalization and are not a guarantee of exact screen-to-print color reproduction. No display frame is included.

Artwork and permitted use

Store artwork, brand assets and copy are protected to the extent provided by law. Buying a puzzle gives you ownership of the physical item, not a commercial reproduction license to its artwork. This does not restrict lawful resale of your physical item or other non-waivable rights. Do not misuse the website, interfere with security, commit fraud or submit content that violates others’ rights.

Privacy and communications

Our Privacy policy explains information processing, including the names/date needed for personalization. We may send necessary order/support communications. Promotional emails require your separate opt-in; you may unsubscribe at any time.

Responsibility and disputes

We remain responsible for obligations and remedies required by applicable law and these policies. We do not require you to waive statutory consumer rights, submit to mandatory arbitration or surrender a right to seek relief in a court or forum available to you under applicable law. If a problem arises, contact us first so we can try to resolve it; this does not limit other remedies. If a provision cannot legally be enforced, the remaining provisions apply to the extent permitted by law.

Changes to these terms

Changes apply prospectively from publication, except as otherwise required by law. The terms and purchase promises applicable when you ordered continue to govern that order unless a lawful agreed change applies. Questions: jollylist+vesperglint@mail.grokbot.com.

Last updated: November 7, 2026