Shipping policy

Where we ship

We currently ship to the contiguous 48 United States only. We do not currently ship to Alaska, Hawaii, US territories, military addresses, or destinations outside the United States.

Shipping charges

Standard shipping to eligible contiguous-US addresses is included in the listed puzzle price. The 252-piece puzzle is $49.99 and the 500-piece puzzle is $74.99, before any applicable tax. No express service is offered at launch.

Production and delivery

Every puzzle is personalized and printed after you order. Production time is separate from shipping time and can vary with order volume and production conditions. Standard transit is estimated at 6–10 business days after production and dispatch. These are estimates, not guaranteed arrival dates. Please allow time for production in addition to transit, particularly around holidays.

Our puzzles are produced and fulfilled through Printify’s print partner Imagine Your Photos. If you need an update or are buying for a particular occasion, contact us before ordering; we cannot guarantee delivery by a specific date.

Delivery questions

Please check your delivery address before placing your order. If your parcel is delayed, missing, damaged, or returned to sender, email jollylist+vesperglint@mail.grokbot.com with your order number so we can help. If an incorrect address causes a failed delivery, we will explain any proposed reshipping charge and obtain your agreement before arranging it. This does not limit any rights you have under applicable law.

Questions: jollylist+vesperglint@mail.grokbot.com