Privacy policy

Last updated: November 7, 2026

About this policy

Vesperglint Puzzles operates this Shopify store. This policy explains how information is used when you browse, personalize a puzzle, place an order, contact us or subscribe to our emails. Contact us at jollylist+vesperglint@mail.grokbot.com with privacy questions or requests.

Information processed

  • Contact and order details you provide, such as your name, email, billing and delivery address, and any phone number you choose or are required to provide for delivery.
  • Personalization details, including the names, dates and messages you submit for printing, your selected design and piece count, and the approved personalized design associated with your order. Please enter only information you are entitled to use; avoid sensitive information and do not enter passwords or payment details in personalization fields.
  • Transaction information, including order history, payment status and refunds. Payments are processed through the checkout payment providers. Do not send full payment-card numbers or security codes to our support inbox.
  • Support messages and photos you send to document an order issue.
  • Newsletter consent and unsubscribe preferences when you choose to subscribe.
  • Technical information processed by Shopify and its services when you use the store, which can include IP address, browser/device information, cookies and interactions with the storefront or checkout.

Why information is used

We use information to provide the storefront and personalization preview; create and fulfill orders; process payments and refunds; communicate about purchases and delivery; respond to support/privacy requests; prevent fraud and keep records required for legal, accounting and dispute-resolution purposes. We use an email address for marketing only when you have opted in. Buying a puzzle does not automatically subscribe you to promotional messages.

Service providers

Shopify hosts our store and supports checkout, order management and related store services. Payment providers process transactions. Printify and its production partner Imagine Your Photos receive the design and order/delivery information needed to personalize, produce and fulfill your puzzle; carriers receive delivery information. Email/support service providers process communications and subscription preferences as needed to provide those services. We may disclose information when legally required or reasonably necessary to protect rights, investigate fraud or resolve disputes.

Shopify Network Intelligence is currently enabled for this store. Shopify states that it may use customer data with other Shopify data to improve products, ad targeting and personalization for this store, as described in Shopify’s Additional Services Terms; Shopify states that no other merchant can see your data. Shopify’s data-sharing opt-out page is active for customers in California, Colorado and 13 other states.

Shopify and Printify describe their own processing, including circumstances in which they act for their own purposes, in their policies: Shopify Privacy Policy and Printify Privacy Policy. Our service providers can process information outside your state or the United States, subject to applicable protections and their policies.

Cookies and privacy choices

Shopify uses cookies and similar technologies to operate storefronts and checkout and provide related services. Browser controls can limit cookies, although some store features may not work correctly if necessary cookies are blocked. Where available, use the store’s privacy-preference controls to manage optional processing. You can also email us with privacy questions or applicable opt-out requests. We will honor rights and legally required opt-out signals as applicable to our processing.

Marketing choices

If you subscribe, we may send Vesperglint Puzzles news and product updates. You can unsubscribe using the link in a marketing email or email us to withdraw your consent. Essential purchase, delivery, refund and support messages may still be sent. Marketing preferences are separate from the personalization names/date printed on your puzzle.

Retention and security

We keep information only as long as needed for orders, service, lawful business records and disputes, subject to applicable legal requirements. We may retain a limited unsubscribe record to honor marketing choices. Deleting personal information may be limited where records are legally required or needed to resolve an active order or dispute. We use the safeguards provided by our service platforms and reasonable access controls; no online system can promise absolute security.

Your rights

Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of personal information, and to opt out of certain uses or disclosures. Contact jollylist+vesperglint@mail.grokbot.com. We may need to verify your identity using information relevant to your request. We will respond within applicable legal timeframes and explain any lawful exceptions. Where applicable, you may appeal a denied request by emailing us, use an authorized agent, or contact a relevant regulator. We will not unlawfully discriminate against you for exercising privacy rights.

Children

Our store is intended for adult purchasers. We do not intentionally collect information directly from children under 13. If you believe a child has provided personal information directly to us, contact us so we can investigate and address it. An adult purchaser is responsible for having permission to provide names or other personalization details about another person.

Updates and contact

We may update this policy as our practices change and will update the date above. Material changes will be communicated as required by law. Questions: jollylist+vesperglint@mail.grokbot.com.